What Should The Profit Loop Focus On in 2026? I Need Your Input.
As we get ready for 2026, I want to make sure The Profit Loop continues to serve you with the most practical, revenue-driving content in Customer Success.
Over the last year, it’s been clear that CS teams are evolving fast, moving from “support and relationship” to predictable revenue engines.
So this week, I’m turning the mic over to you.
What are you focused on in 2026?
Hit reply and let me know where you want to level up. Or hit the quick one-question survey at the bottom of this email. Here are a few areas I’m considering doubling down on:
1. CS Metrics That Actually Matter
How to build a modern NDR dashboard, forecast renewals, score accounts like a CRO, and separate “feel-good metrics” from the ones the board actually cares about.
2. Driving Commercial Value as a CS Org
Playbooks, real examples, templates, and GTM-aligned processes to help CSMs master:
Renewal strategy
Expansion influence
Executive alignment
Revenue signal tracking
Multi-threading inside accounts
3. Making CS Leaders Board-Ready
More content on how to speak the language of finance, build a retention narrative, present NDR improvement paths, and show the board how CS impacts the P&L.
4. And if you want something else… tell me.
What would help you most this year?
More frameworks? More templates? More visual breakdowns? Live teardown sessions? Deep dives on efficient growth?
I want your honest input.
Reply with your top 1–3 priorities for 2026, and I’ll shape the content roadmap around what will help you win.
Let’s make 2026 the year CS becomes a true revenue multiplier.
— Mark
